Refund policy
OVERVIEW
This policy explains returns and refunds for orders from sorryaboutmondays.com. The store is operated by Hound Dogs Club LLC d/b/a SORRY ABOUT MONDAYS™ ("we", "us", "our").
To cancel a subscription, a pre-order or an order that has not shipped yet, see our Cancellation Policy: https://sorryaboutmondays.com/policies/subscription-policy
RETURNS
- Coffee is a food product. For food safety reasons, we cannot accept returns or exchanges of coffee, opened or unopened.
- This does not affect our Quality Guarantee or your rights under applicable law. See below.
QUALITY GUARANTEE (LIMITED WARRANTY)
This limited warranty is offered by Hound Dogs Club LLC d/b/a SORRY ABOUT MONDAYS™ to the customer who placed the order. It lasts 72 hours from delivery.
If your coffee arrives visibly spoiled or contaminated, underweight, damaged, open, or different from your order, you can choose a free replacement or a full refund, including any shipping you paid. If the problem is serious, we may, at our discretion, provide both.
This warranty does not cover personal taste preferences, coffee damaged after delivery (for example by improper storage), or claims reported after 72 hours or without the information we request.
We may ask you to return the product or provide more information before we approve a claim. We may decline claims where we find evidence of fraud or abuse.
HOW TO MAKE A CLAIM
1. Check your coffee within 72 hours of delivery.
2. Within that time, email us at info@sorryaboutmondays.com with your order number and clear photos of the problem.
3. For weight claims, also send a short video of the sealed, unopened bag on a scale, starting with the empty scale at zero. We compare the result with the known weight of our empty bag.
4. We may ask for more details, such as the date code on the bag, the shipping label, or the original photo and video files with their date and time.
5. Do not send the coffee back unless we ask you to. If we ask, we pay the return shipping.
If you think the coffee may be unsafe, do not consume it and contact us right away.
LOST OR MISSING PACKAGES
- If tracking shows your order as delivered but you did not receive it, email us within 7 days of the delivery date. We will help you file a claim with the carrier.
- If the carrier confirms your package was lost in transit, we send you a replacement or a refund.
SUBSCRIPTIONS
- Subscription deliveries cannot be refunded once they have shipped, except as covered by our Quality Guarantee.
- To stop future deliveries, cancel before your next billing date. See our Cancellation Policy.
PRE-ORDERS AND ORDERS NOT YET SHIPPED
- You can cancel a pre-order or a one-time order before it ships and receive a full refund. See our Cancellation Policy.
REFUNDS
- Approved refunds go to your original payment method. We email you when the refund has been processed.
- Your bank or card issuer may need extra time to post it. If you do not see it after 10 business days, contact us.
YOUR RIGHTS
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.
CONTACT
Email: info@sorryaboutmondays.com
Mail: Hound Dogs Club LLC d/b/a SORRY ABOUT MONDAYS™, 5900 Balcones Drive, Suite 100, Austin, TX 78731, USA
We may update this policy from time to time. Changes apply to purchases made after the update date shown below.
Last updated: October 12, 2026