Cancellation policy
OVERVIEW
This policy explains how to change or cancel a subscription or a pre-order bought at sorryaboutmondays.com. The store is operated by Hound Dogs Club LLC d/b/a SORRY ABOUT MONDAYS™ ("we", "us", "our").
For returns and refunds on delivered orders, see our Refund Policy: https://sorryaboutmondays.com/policies/refund-policy
SUBSCRIPTIONS
A subscription renews automatically. You receive coffee on the schedule you choose, and we charge your saved payment method for each delivery until you cancel.
BILLING
- The price, delivery frequency and any subscription discount are shown on the product page and at checkout before you pay.
- Each delivery is charged on its billing date at the price you agreed to at checkout, plus any applicable shipping and sales tax.
- Your payment details are stored securely by Shopify. We never see your full card number.
MINIMUM COMMITMENT
- There is no minimum commitment. You can cancel after your first delivery.
CANCEL OR CHANGE YOUR SUBSCRIPTION ONLINE
- Log in to your account at sorryaboutmondays.com, open Manage Subscription and select Cancel. No phone call or email is needed.
- You can also make other changes there, such as rescheduling or pausing a delivery.
- To avoid the next charge, cancel before the next billing date shown in your account. Changes apply to deliveries that have not been charged yet.
- Cancellation takes effect immediately. We will not charge you again, and we email you a confirmation.
- If we show you an offer while you cancel, a Cancel subscription button stays visible next to it and works at any time.
- Can't log in? Email us at info@sorryaboutmondays.com with "Cancel" and your order number. We will cancel promptly and confirm by email.
PRICE CHANGES
- If the price of your subscription changes, we email you between 7 and 30 days before the new price applies, with instructions on how to cancel.
CHARGES ALREADY PROCESSED
- If you cancel after a charge has been processed, that delivery will still ship and is covered by our Refund Policy.
PRE-ORDERS
A pre-order lets you buy coffee before it is in stock. You pay the full price at checkout.
- The estimated ship date is shown on the product page and in your order confirmation. If no date is shown, we ship within 30 days of your order.
- You can cancel a pre-order at any time before it ships and receive a prompt, full refund to your original payment method. Email us at info@sorryaboutmondays.com with your order number.
- If we cannot ship by the estimated date, we email you before that date with a new ship date and let you choose: wait, or cancel for a full refund. If we cannot give a new date, we tell you why.
- If you do not reply and the new date is no more than 30 days later, we treat that as agreement to wait. For a longer or unknown delay, we cancel and refund your order unless you tell us you want to wait.
- If we also miss the new date, we contact you again. Unless you confirm that you want to keep waiting, we cancel and refund your order.
- Once a pre-order has shipped, it can no longer be cancelled. Our Refund Policy applies.
ONE-TIME ORDERS
- You can cancel a one-time order before it ships by emailing us at info@sorryaboutmondays.com with your order number. We promptly refund the full amount to your original payment method.
- Once an order has shipped, it can no longer be cancelled. Our Refund Policy applies.
CONTACT
Email: info@sorryaboutmondays.com
Mail: Hound Dogs Club LLC d/b/a SORRY ABOUT MONDAYS™, 5900 Balcones Drive, Suite 100, Austin, TX 78731, USA
We may update this policy from time to time. Changes apply to purchases made after the update date shown below.
Last updated: October 12, 2026